General Questions

Look no further to find answers to some of our most frequently asked questions.

Our edging rolls vary in length depending on which décor you are buying. They can be anything from 100 metres to 300 metres in length!

Following an increase in Covid-19 cases, and the guidance from the UK government our showroom will remain closed until further notice. If you would like a sample of a particular range of products, please contact direct on 01684 438055 or email at enquiries@edgingsuppliesltd.co.uk our normal business hours are (8.30-4.30 Mon-Fri)

Yes, providing the product isn’t obsolete and is still available from the relevant supplier. The order will need to be placed direct by calling us 01684 438055

Some suppliers may charge a delivery fee – a member of our support team will be in touch to confirm availability and any associated costs.

To get the most accurate and up to date stock availability please call the office on 01684 438055.

Currently, our new website will not show current stock levels, we will notify all our trade customers when we do.

We have made contacting use as easily as possible, You can call us direct on 01684 438055 or email at enquiries@edgingsuppliesltd.co.uk our normal business hours are (8.30-4.30 Mon-Fri)

We understand there may be times when you need to return something – that’s why we’ve made it so easy! Please read our returns policy before you begin the process.

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Account Questions

This question and answers section is for any question you may have regarding setting up a new account, becoming a trade member, and how to see stock levels

Ordering online is currently unavailable. Our current stock availability is here at our stock page but you need to register for a trade account here before an order can be processed.
Collection can be arrange if you are local.

Prices vary subject to order quantity and availability.

If you are tradesperson looking for one of services or products please call us or fill in the trade account registration form.

If you are a customer with established customer relationship with Edging Supplied Ltd. you are able to use invoice as a payment method on our online shopping checkout process.  If invoicing option is not activated for you although you are repeated customer, please contact enquiries@edgingsuppliesltd.co.uk and notify us.

To open a trade cash account, please register online today and it will take you less than two minutes to complete, click here and select the most relevant options to you.

To open a trade credit account, please download our ‘credit account application form’ and then follow the instructions contained within the application form.

Edging Supplies Ltd is committed to the online security and privacy of all users. Please visit our security, privacy and cookies policy for more information.

The website is to promote our current stock availability. Trade account holders will be able to register interest in our online ordering system once we make it available. General public will not be able to register on our website at this time.

Yes, you can use pro-forma invoice via email only. Please contact enquiries@edgingsuppliesltd.co.uk if you want to use pro-forma invoice.

If you have already established customer relationship with Edging Supplied Ltd, you will be granted ability to pay using invoice. If you have ordered several times from Edging Supplies but you don’t see the invoice as a paying option on the checkout, please contact enquiries@edgingsuppliesltd.co.uk and we will check why the invoice is not activated on your account.

If you have already established customer relationship with Edging Supplied Ltd, you will already have an account setup. If, your personal email or company email has changed please contact enquiries@edgingsuppliesltd.co.uk with your updated information. Please include your company name and account number when sending any updates regarding your account.

Delivery Questions

You may find your answer here regarding delivery options and international orders

Yes but there is a charge for this service. Also, with our customers (you) in mind, we like to be organised and load our wagons up the night before, therefore your order needs to have been made before Saturday.

Yes. If this is of interest to you, then call us and a member of our sales team would gladly look at your enquiry and get you a cost.

When an order is placed with us, we will give you delivery options for your package. Once the order is complete you will be contacted via the courier service with your tracking number.

Order placed before 3pm can qualify for next day delivery.

Yes we do. Orders must be a minimum of £300 or over 3kg in weight. Depending which is the highest value.

Our main aim is to offer a great service nationally. Overseas orders may take longer, subject to additional custom charges and export tariffs outside of our control. All payments will need to be upfront and a verified address before any consignments leaves our premises.

Start typing and press Enter to search

Shopping Cart